Can’t Disable Touchpad

Dear Computer Lady,

My problem is with the touchpad on my laptop. I’ve had this Dell Latitude D350 laptop for 6 years and had been running Windows XP. When I upgraded to Windows 7 a couple months ago I realized my touchpad was still functioning even though I use a wireless mouse.

I have tried all sorts of maneuvers to disable it – and it just prefers to stick with me. Can you tell me how to do that? I keep bumping it with my thumb pads while I’m typing and then my cursor jumps to someplace else in my document!! Very annoying.

Thank you for any help – Nancy Read More…


Will Malwarebytes interfere with Antivirus?

Dear Computer Lady,

First of all I would like to tell you how much I love your newsletter and I always learn something from each and every one of them. My question is the following.

I have Norton antivirus. If I installed the Malwarebytes program, would it interfere with my antivirus program? l don’t think it will but I just wanted to make sure.

Thank you!! Carol Read More…

How To Get Rid of Bing

Dear Computer Lady,

Can you help me get BING completely off my computer?

I hate it and the way it just takes over your computer.

Thanks, Lynda Read More…

How To Get Rid Of Yahoo Home Page

Dear Computer Lady,

Please help me, I’ve got a major problem I just can’t seem to solve on my own.

I used to have Yahoo for my e-mail. At no time did I ever give them permission to become my home page. I decided to part ways with Yahoo completely so I cancelled my e-mail account and I thought that would be the end of it. I finally upgraded from dial-up Internet to Broadband and shortly afterwards I noticed that whenever I went on-line not only did the home page from my provider load but Yahoo home page also loaded on a second tab so it takes twice as long and I can’t stop it from happening.

I went to the Control Panel and to Add/Remove programs and removed everything that was associated with Yahoo but it hasn’t stopped the page from loading. I can’t click on the tab and go on the site to get help because my Internet Explorer says they are blocking it because it’s not safe.

Please tell me how to get Yahoo off my computer and out of my life once and for all.

Thank you, Terri H. Read More…

Online Contact Management

Dear Computer Lady,

I am starting up a home-based business and need to fine an inexpensive [free is good] online contact manager software. All I need are the basics of contact management including quick contact entry and retrieval, a to-do list, that could possibly link to something like Gmail [this criteria is not really necessary].

For very many years I have been enjoying and learning a lot from your site. Thanks

Stew Read More…

Replacing Windows XP

Dear Computer Lady,

My computer is XP but over 12 years old and a bit slow 17 inch laptop used like desktop in several places without a battery installed.

What are your best advice for a choice of a current operating system in choosing my new computer very soon. Would you recomend a apple over ibm computer today? I use a nook tablet and have a samsung note 2 smart phone this past year.

Thanks Mel Read More…

Email from UPS?

Dear Computer Lady,

I just got an email from UPS stating that I was not available when they attempted to deliver a package, and a second attempt will be made to deliver the package on the next business day.

That’s nice, but I never ordered anything.

There is a tracking number and a shipment detail link that I can click on, but I am a little nervous to click and see what is being shipped. Do you think this is a scam?

Nancy Read More…

Transferring Files From XP to 7

Dear Computer Lady,

I have a Windows XP system and would like to transfer all of my files to my new Windows 7 system.

Is there any easy way of doing this?

Thank you for any assistance you can give, Dewberry Read More…

User Profile Service Failed The Logon

Dear Computer Lady,

When trying to logon I get this message “user profile service failed the logon. user profile cannot be loaded.

I have been using the same password and have not forgotten it just used it yesterday. I am the only one that uses this computer.

Can you please help me.

Thank you, Janice Read More…

Replacement For MS Works

Dear Computer Lady,

I’ve enjoyed your column for a few years — useful answers without tech mumbo-jumbo. Now I have a question.

I’ve used MicroSoft Works a lot because it doesn’t have all the bells and whistles the other Office type
suites have, but now Windows no longer includes Works.

Can you suggest any other similar program?

Thanks, Chas Read More…