Computer Not Staying Asleep

Dear Computer Lady

I have enjoyed your emails for years and learned a lot. Now I have a question:
My HP desktop Windows 8.1 (using Firefox) recently will not accept the ‘sleep’ order when trying to shut down. After clicking on ‘sleep’ in the shut down or power button, it will do that for half a second and then fire up again; the screen saver comes up and the computer will not go to sleep or hibernate anymore. I have set all the power option programs correctly (5 minutes) but nothing seems to work to enable the sleep feature. Any suggestions to correct this?

Thank you so much, Casper Read More…

Hundreds of Errors

Dear Computer Lady,

About 4 outfits have written me Pop-ups saying I have between 500 and 700 errors I need to get rid of to maintain or regain the speed of my PC.

I have a 3 yr old Asus with a terabyte of memory.

How do I pick the best, cheapest, most thorough company, or method of doing that?

Thank you very much! — Roscoe Read More…

Replace XP With Linux

Dear Computer Lady,

I don’t know if you are familiar with Linux, the operating system.

I was thinking about getting Linux to replace Windows XP, which I know nothing about. They say the first thing you do is to decide which Linux you need. I will be surfing the internet, e-mailing, typing letters, and playing a few games (which I’m not sure if they will work with Linux or not).

Would you know what version of Linux would be best for what I call the average at home user such as myself?

Anonymous Read More…

Shutting Down With Power Button

Dear Computer Lady,

I was looking at your response to shut down windows 8 computer just hit the power button on the computer and shut it down. It is the easiest way I find on laptops. Not sure if it is OK to use on table tops. Has not hurt my lapt top at all.

Albert Read More…

Skype Tutorials

Dear Computer Lady,

Do you have step-by-step intructions for initiating and using skype?

Camera is mounted and hooked in, but knowledge is lacking.

Very much appreciate your help.

Thank you, Herb Read More…

Is It Safe To Download Java?

Dear Computer Lady,

I have a window that always pops up from Java Autoupdater from Oracle America and asks if I want the following program to make changes to my computer.

I think this one is safe but just wanted to check before I click yes. I know that there was some issues with Java at one time so I wanted to check with you first.

Thanks so much for your help, Karen Read More…

Visible Keyboard Keys

Dear Computer Lady,

What is the best color keyboard to use if I am having a difficult time seeing the letters on the keys?

Right now, I have a black keyboard with grey letters, and I need to turn on a bright light in order to be able to see the letters.

Thanks, Rachel Read More…

More PDF Options

Dear Computer Lady,

I have Word 2003 and Vista.. I saw your recent answer about converting a Word document to PDF using Word 2013 and wonder if there is a way to for me to do so.

I googled that question and found numerous “free” programs that claim that capability. However I am aware of the dangers of “free” programs.

Do you have any suggestions? I am a secretary of a owner managed condo association and would like to send our association correspondence using PDF but I can’t afford the cost of Adobe.

Thank you, Charles Read More…

Windows 8 Shutdown Shortcut

Dear Computer Lady,

One of the things that I don’t like about my new Windows 8 computer is that there are so many steps to shut down or even restart the computer.

Is there any way I can put a shortcut to shut down the computer on my desktop?

Thanks, Don Read More…

Disable Lock Screen in Windows 8

Dear Computer Lady,

Every time I sit down at my Windows 8 computer, a screen comes up with a picture, the time and date displayed. I have to click on the picture in order to start using my computer.

I don’t need to know the date and time, and I don’t want the extra step of clicking on the picture before I can start using the computer.

Is there any way to skip this step?

Thanks, Gary Read More…