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Does Malwarebytes Automatically Remove Infections

Dear Computer Lady,

I downloaded Malwarebytes…ran it, but was wondering, does it automatically rid the computer of malware if it finds it is infected? My understanding is it does.

Thank you for the good article on this program and for the link.

Appreciate your newsletters! Ellen Read More…

Viewing Start-Up Items

Dear Computer Lady,

How do you find out what’s on start-up and how do you go to it?

Thanks, June Read More…

Error Fixing Programs

Dear Computer Lady,

I am skeptical of some these so-called computer error fixers. I have a program that sometimes tells me that one or more of my drivers are corrupt or outdated, but when I check them with the system they are all healthy and working just fine.

Should I get rid of the system? It does not hamper the operation of the computer in any way.

Teddy Read More…

How To Check Carbonite


I know you support Carbonite b/up and recovery SW. I have been using it with Windows 8.1.

How can I be sure it is backing up my 6,000 Plus songs in my iTunes database library, as well as approx 100 playlists?

I thank you in advance for any info.

I love your newsletter….! Arline :) Read More…

Messages From Microsoft?

Dear Computer Lady,

I get all these from so called Microsoft security says I have malware and trojans on my computer and to call an 800 number for the site manager.

Is this legitimate?

Rose Read More…

How To Organize Photos in Windows 8

Dear Computer Lady,

I have finally been able to move pictures to my photos in my documents on windows 8.1. but what I cant do is put several pictures into one folder. Like the Christmas pictures, I want them all together in the Christmas folder.

Do I have to download the ‘photos’ app to do this.?

Thanks, Sue Read More…

Best Virus Cleaner For Vista

Dear Computer Lady,

What is the best virus cleaner for your computer. I have window vista. It is sooooo slow won’t open explorer because it is trying to do too much.

Is there any virus protector for free?

Is the WinCleaner any good?

Thanks, Cecilia Read More…

Always Connected to Broadband

Dear Computer Lady,

I have Windows 7 Home Premium and use IE 11.

I’ve (finally!) gone from dial-up to high-speed (cable company broadband). I’m loving it, but I’m also having to get used to new ways of doing things. And therein lie my questions:

With dial-up, I would leave my computer turned on all day; I’d start it up in the morning, shut it down at night (or if we were going out). With broadband, I know that the computer being on now means that I’m connected to the Internet all the time. Keeping in mind that I have a full, always-updated security program in place (firewall and scanning always on), can I still leave the computer on all day? Or should I shut it down whenever I’m not using it, then start it up again later?

Also, I was told (by cable tech support) that I can be truly offline by unplugging the ethernet wire from the back of the cable modem tower, then plugging it back in when I want to go online. Is there any disadvantage to doing that?

You are truly our maven and appreciated more than you know. Thank you for all you do.

Lucille in N.J.

Dear Lucille,

It is safe to leave your computer on when you have a security program running, and when you are behind a hardware firewall (usually a router). Most people who get infected with malware have to click on something in order to get infected.

If you want to double check to make sure you are safe, go to and click on the link that says, “Shields Up” and run the security check. Shields Up will test your computer and tell you how secure it is.

Your cable tech support is correct, you can unplug the Ethernet cable (looks like a phone jack, only bigger) and only plug it in when you want to go online. Technically, you are only supposed to plug or unplug the Ethernet cable when your computer is turned off, but I have never had a problem doing so when the computer is running.



It’s Your Turn: What do you think?
…. Share your experience in the comments box below.

Elizabeth Boston is a Web designer, Social Media Consultant and managing editor of, “Ask The Computer Lady”.
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Windows 7 “Copy is not genuine”

Dear Computer Lady,

I love your column and have used your suggestions several times.

Two years ago I bought a one terabyte HP from Office Depot with Windows 7 installed. Two days ago I downloaded the latest Windows update and the message came back:

“Windows 7 Build 7601 This copy of Windows is not genuine”

MS offered to sell me a serial number, lol. Is this a scam or do you think Office Depot sold me a computer with a bogus copy of Windows 7. Why didn’t this show up earlier with all the other windows updates that I have downloaded in the last two years?

Thanks, Arden
Read More…

Windows 7 Shutdown Shortcut

Dear Computer Lady,

I love your website and appreciate all the help you give us.

Several years ago you told how to do a quick shut down when I had XP.

Now I have Windows 7 and it would not work.

Can you tell me how to do a quick shutdown with it?

Thank you so much, Carolyn from Indiana Read More…