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Windows 7 “Copy is not genuine”

Dear Computer Lady,

I love your column and have used your suggestions several times.

Two years ago I bought a one terabyte HP from Office Depot with Windows 7 installed. Two days ago I downloaded the latest Windows update and the message came back:

“Windows 7 Build 7601 This copy of Windows is not genuine”

MS offered to sell me a serial number, lol. Is this a scam or do you think Office Depot sold me a computer with a bogus copy of Windows 7. Why didn’t this show up earlier with all the other windows updates that I have downloaded in the last two years?

Thanks, Arden
Read More…


Windows 7 Shutdown Shortcut

Dear Computer Lady,

I love your website and appreciate all the help you give us.

Several years ago you told how to do a quick shut down when I had XP.

Now I have Windows 7 and it would not work.

Can you tell me how to do a quick shutdown with it?

Thank you so much, Carolyn from Indiana Read More…

Menu Bar Not Working

Dear Computer lady,

Since the 36.0 upgrade to Firefox, all my drop down arrows have quit working. I mean the File, Edit, View, History, Bookmarks, Tools, and Help buttons are useless. Even this latest update didn’t help my problem. I click on them and nothing drops down.

I use this to copy and paste the recipes that I find that I like and now I am having to use the control c to copy. When I pasted them into my Microsoft Word 2010 for Home & Student, that too has stopped working. All the ribbons at the top do not open.

I don’t know what has happened, but I am very upset about this. I deleted Firefox and reinstalled, but that doesn’t work. Nor did the restore to a previous point. I am very upset and thought maybe you could help. I do not know how to get in touch with Mozilla about this problem. Your help would be very much appreciated.

Thank you, Donna Read More…

Problems Downloading SP1

Dear Computer Lady,

I have a problem with downloading windows 7 sp1, does any one else have this problem?

It won’t download and even techs can,t get it to download.

Please help….thanks Arlene Read More…

Home Page Hijacked by binkisland

Dear Computer Lady,

Somehow my Chrome page has been hijacked by a nasty browser called Binkisland. I cannot find a way to get rid of it other than to download more spyware such as Spyware Clear (I think that’s what it’s called). Luckily I researched that before I used it.

Any suggestions?

Thanks so much. You’ve never failed to answer my questions. Terrie Read More…

How To Delete Works Documents

Dear Computer Lady,

I have Microsoft Works Word processor . It does not give me the option to delete anything I save there.

Is there a way other than pulling down “file” or “edit” and choosing?

Thanks for your time.

May God bless your life in an awesome way today! Red Read More…

How To Establish A Default Email Program

Dear Computer Lady,

Been fan for years now and you have always come through with great solutions.

This problem should be easy for you, however it is driving me elNutzo!!!!
How do I establish a different “Default E-Mail” program?

I currently use Comcast mail, and also have a g-mail account and yahoo mail.

How do I make one of these a DEFAULT mail program that I can use from any site or program such as a photo editing program?

Thanks for all the years of help and best wishes for your continued success.

Frank Read More…

Proxy Server Connection Failed

Dear Computer Lady,

Have been receiving your information for several months and do share this with the computer club with which I am associated.

I do have an issue and could use some assistance.I keep getting message and shutting down “proxy server connection failed” and to the best of my knowledge have no relationship with a proxy server. Information I have researched indicates proxy servers are used primarily by organizations and companies.

I have an HP Pavillon using Windows Vista (no issues) accessing the Internet using Google Chrome and attempt to use Internet Explorer.

Arlys Read More…

How Do I Stop The Spam?

Dear Computer Lady,

I have an aol email address. How do I stop all the spam that I get every day? Some days I have over 500 spam. Should I change my email address our what should I do?

Thank You Irv Read More…

Tool Bar Disappeared in WordPad

Dear Computer Lady,

I was typing in Word Pad and my tool bar disappeared. Can you please tell me how to get it back?

Thank you so much, Barb Read More…