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Scanner Drivers For Windows 7

Dear Computer Lacy,

I have been receiving your newsletter for a longtime now and have really enjoyed your solutions to other people’s problems. Now I have a problem of my own that I have not been able to overcome.

I have a One Touch 5600 scanner that has been a real workhorse for me. It has worked very well while I was running Windows XP. However now that I am running Windows 7 it is not recognized by this version of Windows.

I contacted the company and they said there is no driver available to Windows 7. I do not want to just throw this scanner out and go buy a new one since it does scan very well, It’s just that Windows version 7 does not recognize the driver.

Would you know of a way around this problem so I can continue to us my scanner on Windows 7? Maybe someplace to find a driver for it?

Thanks Mel Read More…

Moving From Dial-Up to Broadband

Dear Computer Lady,

I have Windows 7 Home Premium and use IE 11.

I’ve just (finally!) gone from dial-up to high-speed (cable company broadband). I’m loving it, but I’m also having to get used to new ways of doing things. And therein lie my questions:

With dial-up, I would leave my computer turned on all day; I’d start it up in the morning, shut it down at night (or if we were going out). With broadband, I know that the computer being on now means that I’m connected to the Internet all the time. Keeping in mind that I have a full, always-updated security program in place (firewall and scanning always on), can I still leave the computer on all day? Or should I shut it down whenever I’m not using it, then start it up again later?

Also, I was told (by the cable installer) that I can use the computer and be truly offline by unplugging the Ethernet wire, then plugging it back in when I want to go online. Is there any disadvantage to that?

You are truly our maven and appreciated more than you know. Thank you for all you do.

Lucille in N.J. Read More…

OneDrive Was Using All My Bandwidth

Dear Computer Lady,

I have been learning from and enjoying your newsletter for a long time. First I would like to help some of your readers.

For 5 months I could only use my email account through Verizon for three days. The first day I would be warned that I had used 75% of my download time, the second day 90%, and finally the third day my monthly allotment would be used and I could no longer access my email account or the web on my laptop.

I called Verizon…no help at all. I looked on the web and also found no help.

Finally had to take my computer in to a “genius” here in Florida. He found that it was One Drive. He turned it off and all is OK now. If anyone else has this problem, here might be the answer.

Laurel Read More…

OpenOffice has Crashed

Dear Computer Lady,

I have Open Office installed instead of pricey Microsoft Office. All of a sudden I am getting a message when I open OO or any document that it has crashed. Document Recovery option usually fails.

What do I do?

Thanks for always being there for me and for everyone else.

Laurel Read More…

Phone Calls from Windows

Dear Computer Lady,

I receive almost weekly calls from some company that tells me that my computer is sending all kinds of information from windows out to the internet and they represent the Windows company and need to access my computer in order to fix the problem. This has been going on for a couple of years.

I view this as a fraud and never allow them to access my computer and have repeatedly asked them to discontinue the calls. This never happens.

Am I mistaken or is this real? If it is fraudulent how can I stop the calls?

Thanks for your helpful responses to other problems.

Hope you can help, Paul L in Utah Read More…

Email Message Warning

Dear Computer Lady,

For about the last three issues, your Weekly Newsletter email opens with this message at the top in a big red box.

“This message could be a scam. The sender’s account may have been compromised and used to send malicious messages. If this message seems suspicious, let us know and then alert the sender as well (in some way other than email). Learn more
Report this suspicious message Ignore, I trust this message”

I continue to read and marked Ignore at least twice, but it is continuing to happen.
Scary, especially in this day and time. Why and what do I need to do?

Thanks so much. Enjoy reading your Newsletter, Rae Read More…

Should I Backup To 2nd External Hard Drive

Dear Computer Lady,

Read your newsletter every week & love it, have learned from it!

I know how strongly you feel about backing up ones files. Is a 2nd external hard drive a good back-up for my 1st external hard drive, or am I being redundant?

Gary (in Philadelphia) Read More…

How To Backup iPhone Photos

Dear Computer Lady,

I have over 3000 photos on my iPhone 4s. Should i put them on my computer or onto a disk? There are too many for one disk. How would I do this ?

Kathy Read More…

How To Report A Facebook Account

Dear Reader,

This week, I needed to figure out how to do something online that I figured I should share with all of you.

The other evening, I was blissfully sewing at my machine, when my phone began to buzz with text messages from my children. They wanted to know if I was sending them friend requests from my facebook account, which I had not.

After a little bit of investigating, we figured out that someone had created an account with my name, and they had even stolen my pictures so that the two accounts looked identical. They had not hacked into my account, so changing my password (which I did anyway) did not help.

Facebook has a way to report any accounts that are offensive or inappropiate, but I had never done that before, so I went looking for directions. Here is how to report a page if this ever happens to you:
Read More…

Downloading Streaming Video in XP

Dear Computer Lady,

I’m running Windows XP with Explorer 8 and since Microsoft stopped backing up Explorer 8 I have not been able to download music on You Tube to my Realplayer..

Is there anything that I cant download a program which will let me download from YouTube to my Realplayer???

Thanks, Sonny Read More…