Archive for the ‘Hardware’ Category


Getting My Scanner To Work in Windows 8

Dear Computer Lady, How do I scan in a document in Windows 8? It was SO easy with XP. Do I need some additional SW? Thanks, Arline

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Computer Not Staying Asleep

Dear Computer Lady I have enjoyed your emails for years and learned a lot. Now I have a question: My HP desktop Windows 8.1 (using Firefox) recently will not accept the ‘sleep’ order when trying to shut down. After clicking on ‘sleep’ in the shut down or power button, it will do that for half […]

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Visible Keyboard Keys

Dear Computer Lady, What is the best color keyboard to use if I am having a difficult time seeing the letters on the keys? Right now, I have a black keyboard with grey letters, and I need to turn on a bright light in order to be able to see the letters. Thanks, Rachel

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Computer Locks Up

Dear Computer Lady, This problem seems to happen randomly, but always after using the computer for at least an hour or more. Suddenly, the program I’m using locks up. When I try to close it, nothing happens. When I click on another open tab, it opens with a completely black screen, but still showing the […]

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Time is Not Set Up Message

Dear Computer Lady, Each morning, when I start up my computer the message says that the Time is not Set Up and have to go to BIOS? F to set up the Time? The next morning, when I start the Computer again, it will still have the same message, even though I have already set […]

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Printing a PDF

Dear Elizabeth, I have been reading your emails for several years. Thank you for your help. This is my first email to you. My bank makes a schedule D tax form available for me on which they filled out the required information of my my investments. The print of the form (original) is in black […]

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Printer Not Working in Windows 8

Dear Computer Lady, I have a new Acer computer that includes Windows 8 my printer will not work. I have a Lexmark X7350 printer that worked fine with my old computer. Is there something special I need to do as far as settings go in order to use my printer again. I would love to […]

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Connecting Laptop to Monitor

Dear Computer Lady, Please help me hook up a second monitor to my lap laptop, I have tried everything and nothing works. Please help me, Gladys

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Problem With Scanner

Dear Computer Lady, When I use copy feature of my HP 5550 photosmart printer, the copy has a half-inch black border down the side of the paper. This problem started several months ago. When I print documents from computer, this is not a problem – only when I use the copy feature. Don’t know how […]

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Computer Clunking Sound

Dear Computer Lady, Recently I had to take my computer back to factory level because it was behaving as though it had a virus. Since then at odd times it makes a clunking sound. What is this? And can I eliminate it? I have a Hewlett Packard (5 years old) and Windows Vista. Thank you […]

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