Archive for the ‘Internet’ Category


Internet Explorer Missing Toolbars

Dear Computer Lady, Somehow, either in the process of installing Internet Explorer 10 or after, I have lost all my tool bars? I mean ALL the tool bars like the file. print etc. plus the useful web pages I use. What happened and how do I get them back? You really do quite a service […]

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Advanced Tech Support Scam

Dear Computer Lady, We bought a Windows 7 Dell computer last November and had techs set it up. So we thought we had Panda Anti-virus. Then when it ran out we bought Panda Anti-virus 2014 and we could not install it. So we called the Panda Company and according to their tech, we found out […]

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Using Multiple Browsers

Dear Computer Lady, I have XP and IE8 on my computer. If I download Firefox or Chrome will I have any problems using IE for some things and Firefox or Chrome for other’s? I’ve only used IE and don’t have any experience with other browsers. I also have Kaspersky for my virus protection. Thank you […]

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How To Get Rid of Bing

Dear Computer Lady, I recently purchased a Dell machine in order to get a larger screen. I choose to get Windows 7 as the learning curve would be seamless. It came loaded with some tricky redirection software? When I went to google, I ended up with a different browser http://www.bing.com/search?q=question … which has a lot […]

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How To Create Bookmarks in Chrome

Dear Computer Lady, I have Google Chrome also Century Link I can’t put anything in my favorites from Google Chrome but I can get to favorites. If I want to save anything I have to do it from Century Link. Is there a way to solve this? Thank You Audrey Dear Audrey, I am not […]

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Internet Explorer Not Working

Dear Computer Lady, Do i need to keep internet explorer on my computer to have other programs run, because it is not working and I dont know where I can get free download on internet explorer. If you know where i can get free internet explorer and delete the bad one, I would appreciate your […]

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Homeland Security Virus

Dear Computer Lady, The computer has been taken over by a virus that shows a page that says it is homeland security, which we know it isn’t and it demands three hundred dollars within forty eight hours. He couldn’t shut it down so he unplugged it. It is sitting there while we research how to […]

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How To Clean Up Malware

Dear Computer Lady, Do you have any suggestions for removing a stubborn virus? My web searches are being redirected to other sites, and I constantly get messages saying I need to update flash player. I’ve run Malwarebytes and Spybot S&D and Super antispyware, and they removed some adware, but I can’t seem resolve the problem. […]

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Can I Trust Wiki-errors ?

Dear Computer Lady, I have an 87 year old friend who got an error then couldn’t send emails. She uses XP and is set up to pull her g-mail into Outlook 6 I’ve checked all her outlook settings but she still cannot send. I found a ‘fix’ on wiki (the Microsoft fix didn’t resolve) but […]

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FireFox Scrambled Text

Dear Computer Lady, I recently acquired a Dell Computer with Windows 7 and was using FireFox browser: FireFox was scrambling some words (not all) on my screen; I copied this scrambled words and pasted into an Email: the words came out clear and the way that should be: Question: What caused this and can it […]

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