How To Get Rid of Start Saving BHO

Dear Computer Lady,

I have somehow acquired an add-on called Start Saving BHO. It has literally taken over my internet service, especially my e-mail. I use Internet Explorer 11 right now as my primary. I also have Chrome. This add-on is on both. When I try to disable it, disable is not allowed. I have tried downloading malware cleaning programs and yesterday apparently got scammed by one.

I read that you use Malwarebytes. Do you know if it would clean up the Start Saving add-on? If not, do you have any suggestions?

Donnie Read More…

How To Get Rid of PC Cleaner

Dear Computer Lady,

A program PC Cleaner has attached itself to my Computer
and try as I may I cannot delete it.

Do you have any suggestions?

Appreciate your input.

Cliff Read More…

Google Mail Advertisements

Dear Computer Lady,

Long, long time follower here – thanks for sharing your wonderful knowledge with us!

I have a Google email address that I use, and it bothers me that I will see ads reminiscent of sites I’ve looked up. That is invasive to me and I don’t like it because I handle my personal business through the site as well as fun stuff, etc.

I am looking at using, because I can have access to it over the Internet, but am not sure whether I’m trading one annoyance for another or not. Do you know whether Microsoft’s Outlook online tracks their customer’s information, and if so, can you suggest another good online email system that does not track that I could use?

It’s the principle of the thing – no one should have their nose in my email – that is sent from my home – unless I want them to know what information is in it.
Thanks for any help you can offer. Elaine
Read More…

E-mail Program For Windows 8.1

Dear Computer Lady

I am in need of an email program that is compatible with windows 8.1

I am using eM Client but it will not download my default mail.

Is there any other free email programs that will work with 8.1?

Thanks for all the great newsletters! Dean
Read More…

Office 2010 and Windows 7?

Dear Computer Lady,

Can you tell me if Microsoft Home and Office 2010 is compatible with Windows 7?

Louise Read More…

Keyboard Can’t Keep Up

Dear Computer Lady,

I have a Toshiba laptop and lately when I type it misses letters, stops typing, etc.

I replaced my keyboard but it didn’t help. Have you got any more things I might do? Hoping for a good answer.

Thank you very much! Georgia Read More…

Send Button is Missing in Thunderbird

Dear Computer Lady,

When I want to send an email in Mozilla Thunderbird, I can’t send it because the, “Send” button has disappeared.

Can you help me get it back?

Thank you, Velma Read More…

How To Download and Store Video

Dear Computer Lady,

I wish to download and store video tutorials from youtube and others.

How can I do this??

Please try to help me out, Robert Read More…

Safe to Delete Files on D:?

Dear Computer Lady,

Is it safe or feasible, to delete the D files after being copied onto a disk?

Thanks, Teddy Read More…

Burn Playlist to CD in iTunes

Dear Computer Lady,

I used to be able to burn CDs using iTunes.

However, I updated my iTunes awhile back and now whenever I try to burn a disc, I get a message telling me that if I want to burn items on the disc, to select the playlist that contains the items and then choose File > Burn Playlist to Disc.

The only problem is, on the new iTunes program there is no “File” option. At least not that I can see.

Thank you so much. Retha Read More…