levaquin mdl

OpenOffice has Crashed

Dear Computer Lady,

I have Open Office installed instead of pricey Microsoft Office. All of a sudden I am getting a message when I open OO or any document that it has crashed. Document Recovery option usually fails.

What do I do?

Thanks for always being there for me and for everyone else.

Laurel Read More…


Phone Calls from Windows

Dear Computer Lady,

I receive almost weekly calls from some company that tells me that my computer is sending all kinds of information from windows out to the internet and they represent the Windows company and need to access my computer in order to fix the problem. This has been going on for a couple of years.

I view this as a fraud and never allow them to access my computer and have repeatedly asked them to discontinue the calls. This never happens.

Am I mistaken or is this real? If it is fraudulent how can I stop the calls?

Thanks for your helpful responses to other problems.

Hope you can help, Paul L in Utah Read More…

Email Message Warning

Dear Computer Lady,

For about the last three issues, your Weekly Newsletter email opens with this message at the top in a big red box.

“This message could be a scam. The sender’s account may have been compromised and used to send malicious messages. If this message seems suspicious, let us know and then alert the sender as well (in some way other than email). Learn more
Report this suspicious message Ignore, I trust this message”

I continue to read and marked Ignore at least twice, but it is continuing to happen.
Scary, especially in this day and time. Why and what do I need to do?

Thanks so much. Enjoy reading your Newsletter, Rae Read More…

Should I Backup To 2nd External Hard Drive

Dear Computer Lady,

Read your newsletter every week & love it, have learned from it!

I know how strongly you feel about backing up ones files. Is a 2nd external hard drive a good back-up for my 1st external hard drive, or am I being redundant?

Gary (in Philadelphia) Read More…

How To Backup iPhone Photos

Dear Computer Lady,

I have over 3000 photos on my iPhone 4s. Should i put them on my computer or onto a disk? There are too many for one disk. How would I do this ?

Kathy Read More…

How To Report A Facebook Account

Dear Reader,

This week, I needed to figure out how to do something online that I figured I should share with all of you.

The other evening, I was blissfully sewing at my machine, when my phone began to buzz with text messages from my children. They wanted to know if I was sending them friend requests from my facebook account, which I had not.

After a little bit of investigating, we figured out that someone had created an account with my name, and they had even stolen my pictures so that the two accounts looked identical. They had not hacked into my account, so changing my password (which I did anyway) did not help.

Facebook has a way to report any accounts that are offensive or inappropiate, but I had never done that before, so I went looking for directions. Here is how to report a page if this ever happens to you:
Read More…

Downloading Streaming Video in XP

Dear Computer Lady,

I’m running Windows XP with Explorer 8 and since Microsoft stopped backing up Explorer 8 I have not been able to download music on You Tube to my Realplayer..

Is there anything that I cant download a program which will let me download from YouTube to my Realplayer???

Thanks, Sonny Read More…

How To Open .EML files

Dear Computer Lady,

When I had XP and Outlook Express I saved some of my eml files because I wanted to make sure I would keep them.

When I had to buy a new computer with Windows 7 it no longer uses Outlook Express and I have to use an online mailbox. I use gmail. Now I have file folders of saved eml files that I cannot view.

Is there any way to access the files, is there a program that will let me see them? Any help would be greatly appreciated.

Thank you, Gigi Read More…

Scanner Won’t Scan Coins

Dear Computer Lady,

I, too, have been reading and learning from your weekly posts, and now I have one.

I’ve used an Epson 1650 scanner for years on Windows Vista to scan my coins, but it is incompatible with Windows 8.
I still have it, but bought an Epson V600 scanner to use with Windows 8.

The 1650 took great copies of the coin, but the V600 copies are all but unviewable. Epson’s first level technician said that is a feature since scanning coins is illegal here in the states. I don’t believe that at all, but do you know of a way to use the V600 to scan coins as well as the 1650 did?

Many thanks for your helpful columns, Charlie Read More…

Pictures Not Appearing In Emails

Dear Computer Lady,

When I receive email with images, the images do not appear, although the box is there for them.

I checked email preferences and HTML is checked and below it says images will be forwarded with HTML. What am I doing wrong?

I read your column in the paper each Friday, and I haven’t seen this problem mentioned.
Thank you, Elinor
Read More…