How To Create PDF from Word Document

Dear Computer Lady,

How do I convert a Word document to a PDF? I need to send documents to my clients that can be easily opened.

I am using Microsoft Word 2013

Thanks, Doug
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Can I Install Windows 8 On Another Computer?

Dear Computer Lady,

I have a Windows 7 home premium laptop and I gave it a check to see if it’s compatible with windows 8 and it is .

I have a Windows 8 desktop as well .

Can I burn on a dvd the windows 8 and use it on my laptop to upgrade so I don’t have to spend over 100.00 on a windows 8 dvd ?

Lisa Read More…

Computer Locks Up

Dear Computer Lady,

This problem seems to happen randomly, but always after using the computer for at least an hour or more. Suddenly, the program I’m using locks up. When I try to close it, nothing happens. When I click on another open tab, it opens with a completely black screen, but still showing the tool bars. I’ve tried closing all programs using task manager, but when AI try to open a program, I again get the black screen. The only way to get rid of it is to restart the computer. I’ve checked Google for a solution but nothing I’ve found works.

This began about a month ago. My computer is only a year old Lenovo desktop.

Can you help? Carole Read More…

Saving Photos in Order

Dear Computer Lady,

I was saving photos on a USB drive that needed to be in order. They remained in order as long as I was dragging and dropping from another folder.

Then I found a photo I wanted to add and instead of saving to the file I was dragging from I saved directly to the USB drive. At that point all the photos where no longer in order.

Is it because I saved directly to the USB drive? Or does the PC actually just randomly change the way you had been saving the files for no reason?

Please if you can answer this it would be greatly appreciated.

Cynthia Read More…

Yahoo Password Change

Dear Computer Lady,

At 1:30 a.m. my iPhone notified me of a text message. It said: “Your Yahoo password change verification code 84853 for XXXXXXX. More info at” There was a second message that said: “Your Yahoo password change verification code: 67489 for XXXXXXX. More info at”

I had been sound asleep–not changing my password. I did NOT click on the link to on the iPHone. Using my web browser on the computer, does not exist, just as I suspected.. Just to be on the safe side, I went into Yahoo and did a legitimate password change from my account settings.

What was going on here??

I do have my cell phone number in my account settings for password change notifications.

Linda Read More…

How To Remove A Keylogger

Dear Computer Lady,

I have reason to believe that someone installed a keylogger on my laptop. I was told by a computer repairman that malware bytes detects those and deletes them but I cannot see where they would find that info. how can I remove a keylogger off of my laptop?

Your faithful follower, Julie Read More…

Creating Shortcuts on Desktop

Dear Computer Lady,

Why is it when I have photos in files and want to transfer them to the Desktop I usually right click on it and select Desktop.
But when I go to open that file I’m told there’s no information (photo) there yet it says I have a file with the correct name – showing on the Desktop.

Why is this and what is the better way to move a file to the Desktop so that I can e-mail it to friends?

Thanks, Steve Read More…

Time is Not Set Up Message

Dear Computer Lady,

Each morning, when I start up my computer the message says that the Time is not Set Up and have to go to BIOS? F to set up the Time?

The next morning, when I start the Computer again, it will still have the same message, even though I have already set up the Time?

A.W. Read More…

How To Organize Digital Photos

Dear Computer Lady,

Loyal and happy subscriber here!

My question is this: I have many photos on my computer (Windows 7), some in my Pictures folder, and some in a folder in My Documents (when transferred over from an old computer).

I’d like to organize all these photos in one place with the ability to cross reference them. For instance, I’d like to look them up by people, holiday, date, etc.

Is there a way to do this? I know it will be a long process, but I want to do it right the first time.

Thank you!! Stephanie Read More…

Do I Need Backup Software

Dear Computer Lady,

I have a 6 month old Dell Windows 8 laptop and I’ve been reading your helpful emails for a very long time. I purchased your e-book about buying a computer and am very happy with the computer I bought.

Now I want to protect my data and just purchased a portable hard drive.

Do I need to get the Acronis True Image software? The sales person at the store said I don’t need extra software.

Is it better to only copy pictures & data, or better to copy everything on the computer? Is that what the Acronis software does?

Thanks for any help you can provide.

Thanks oodles, Karen Read More…