Bev

Dear Bev,

I see from your email address that you are using Gmail. That is probably part of the problem, but in order to figure it out, I guess it is time to install Firefox 11 on my computer.

The first thing I noticed is that the menu bar starts out hidden. Fortunately, all I had to do is tap the “Alt” key on my keyboard to display the menu bar.

Once I could see the menu bar, I was able to click on “File” and then “Send Link”.

Because I had been using Google Chrome as my default browser, a new email automatically opened up in Chrome with the link in the body of the message.

I looked around in Firefox, and made the following change, which then resulted in it working correctly:

1. Tap the “Alt” key on your keyboard to display the menu bar.
2. Click on “Tools” and then “Options” in the menu bar.
3. Click on the “Applications” button at the top of the Options dialog box.
4. Find “mailto” in the list on the left, and select “Use Gmail” in the drop down list on the right.
5. Click “OK” to close the dialog box and save your changes.

Now, when I click on “File” and “Send Link”, a new email message opens up in Gmail and a link to the website I was on is in the body of the message.

Hopefully, this will work for you as well.

Elizabeth

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Thanks so much for your expert opinion! ReBecca

Dear ReBecca,

I have Internet Explorer, Google Chrome, and Mozilla Firefox installed on my computer. I use Chrome most of the time, but also frequently open Internet Explorer when I want to use my bank website or some other site that does not work in Chrome. I also occasionally open Firefox for one reason or another.

All three programs exist on my computer without any problems, and I can even have them open at the same time.

Your friends experience probably comes from previous versions of IE and Netscape. They often caused problems back in the Windows 95 era.

Elizabeth