Thank you so much, Linda

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Dear Linda,

There are a couple of things I can think of, that you might have done to make this change.

If the only thing that has changed is web pages, then you probably adjusted the view on your web browser.

If you have changed the size of everything on your computer, including the desktop icons, and start menu, then you probably changed the screen resolution.

To change the view on your web browser (if you are using Internet Explorer) simply follow these instructions:

1. Open Internet Explorer.
2. Tap the “Alt” key on your keyboard to display the menu bar at the top of your IE Window.
3. In the menu bar, click on “View”, and point to “Zoom”.
4. A sub-menu will be displayed under Zoom. Click on one of the settings to change your view. I would start with “100%” and see if that makes a change on your web page.

If you are using Google Chrome, you can change the view this way:

1. Open Google Chrome.
2. Click on the small wrench icon in the upper- right corner of the window.
3. In the “Zoom” section of the menu, click the minus button to reduce the size of the page.

Here is an article on changing the resolution in Windows XP & Vista (Windows 7 works the same as Vista)
http://wp.me/pwwRq-r3

Hopefully, one of these solutions will fix your problem.

Elizabeth

When you come to call, [via e-mail] I’m always there to greet ya with a smile!

How do I totally delete installed programs such as credit card account info. on accounts that I’d make payments on-line? They’re not on my ‘add/remove’ programs list.

Regards, Rosetta

Dear Rosetta,

When you enter your credit card information on a website to make payments online, you are not installing the information as a program, you are using your web browser program. If you want to make sure the information that you entered is not still on your computer, you just need to clean out your web browser.

If you are using Internet Explorer 7, just follow these directions.

1. Open Internet Explorer and click on “Tools” and then “Internet Options”.

2. In the Internet Options window, make sure the “General” tab is selected.

3. On the General page, locate the “Browsing History” section and click on the “Delete…” button

4. A “Delete Browsing History” window will open. 

5. Click the “Delete files…” button for Temporary Internet Files and click “Yes” in the window that asks if you are sure you want to. Wait until the process is finished.

6. Click the “Delete forms…” button I the Form data section, click “Yes” and when the data has been deleted, you can close all the windows.

If you are using Google Chrome…

1. Open Chrome and click on the wrench icon in the upper right hand corner.

2. Click on “Clear Browsing Data” in the drop down menu.

3. Make sure there is a check mark in front of Empty the cache.

4. Click on the drop down list next to, “Clear data from this period:”

5. Click the “Clear Browsing Data” at the bottom of the window.

6. When everything has been cleaned, the window will automatically close.

If you are using Netscape…

1. Open Netscape and in the menu bar, click on “Tools” and “Clear Private Data”.

2. Make sure there is a check mark in front of “Saved form and search history”

3. Make sure there is a check mark in front of “Cache”.

4. Click the “Clear Private Data Now” button.

5. When everything has been cleaned, the window will automatically close.

I don’t have an account with AOL, so I couldn’t tell you how to do this in AOL. If any readers have AOL and would like to share the steps, feel free to leave a comment  with the  directions below.

Thanks, Elizabeth